Frequently Asked Questions

Everything you need to know about shopping with Livy&Kate.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a confirmation email with a tracking number to monitor its progress.

What is your return policy?

We accept returns on unworn, unwashed items with tags attached within 30 days of purchase. Please note that final sale items and accessories are not eligible for return.

How do I know which size to order?

Each product page features a detailed size guide. Since we curate collections from various designers, we also include 'Fit Notes' in the description to let you know if an item runs true to size, small, or oversized.

Do you restock items that are sold out?

We love keeping our collections fresh! While we occasionally restock high-demand basics, many of our boutique pieces are limited edition. We recommend signing up for 'Back in Stock' notifications on the product page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement, and we will do our best to accommodate changes before the order hits the warehouse.